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Privacy Policy  

EcoHome Program Privacy Policy

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EcoHome Program has adopted this Privacy Policy to ensure we handle personal information in accordance with the Privacy Act 2020.

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Personal Information EcoHome Program collects, holds, and uses personal customer information. Customer information is typically collected when you send us an inquiry, subscribe to our newsletter, or when our team assesses your home for insulation.

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We may collect personal information from you, including details about your:

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  • Name, address, contact number(s), and email address

  • Location

  • Computer or network

  • Interactions with us

  • Billing or purchase information

  • Preferences for goods or services we offer

  • Age demographics of occupants in your home

  • Recent use of health services

  • Property details

  • Website usage data (e.g., traffic volumes, time spent on pages, traffic sources)

  • IP address and other device-identifying data

  • Other information disclosed during your relationship with us

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You are under no obligation to provide us with information. However, withholding requested information may prevent us from delivering our services.

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Purposes for Collecting Information We collect your personal information to:

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  • Contact you directly to arrange installations and follow-up assessments

  • Inform you of EcoHome Program’s special offers and other promotions

  • Showcase our insulation programs to secure funding for future initiatives

  • Report to current program funders

  • Address inquiries

  • Consider you for employment

  • Gather feedback on our services

  • Identify potential customers interested in our services

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How We Manage Personal Information EcoHome Program is committed to securing personal information. This includes measures for physical, computer and network, communication, and personnel security.

We store age demographics and health service information in a separate secure database without customer names, addresses, or contact details. Any reporting to funders or promotional efforts includes no personally identifiable information.

 

Use of Cookies This website uses Google Analytics to help analyze visitor interactions. Google Analytics uses "cookies," small text files placed on your computer, to collect standard internet log and visitor behavior information in an anonymous form.

 

Remarketing This website uses remarketing services to advertise on third-party websites (including Google) to previous visitors. Ads may appear on the Google search results page or sites in the Google Display Network. Third-party vendors, including Google, use cookies based on past visits to our site. Data collected will be used in accordance with our and Google’s privacy policies.

 

Disclosure EcoHome Program does not sell, rent, or otherwise share personal information with third parties. In some cases, we may outsource certain business functions. For these purposes and solely for providing services to EcoHome Program, your contact information may be transferred to or handled by:

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  • Related companies

  • Credit reference agencies or other credit providers

  • Government or statutory authorities

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Access and Correction of Details You may access the personal information EcoHome Program holds about you by contacting us in writing. If any information is inaccurate, incomplete, or outdated, you may request EcoHome Program to correct it.

 

Changes to the Privacy Policy We may update this Privacy Policy from time to time. You have the right to request a copy of any personal information we hold about you and to request corrections if you believe it is incorrect. To request a copy of your information or to have it corrected, please contact us at support@ecohomeprogram.co.nz or at 033662882

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